Shipping Policy

At Lablink Solutions, we are committed to delivering your orders promptly and efficiently, ensuring that you receive the highest quality products on time.

Shipping Locations:

We ship worldwide, ensuring that our products are accessible to researchers and institutions around the globe.
Processing Time:

Orders are processed within 1-2 business days. You will receive a notification once your order has been shipped.
Shipping Methods:

We offer various shipping options to meet your needs, including standard, expedited, and overnight shipping. Shipping costs will be calculated at checkout based on your selected method and location.
Shipping Confirmation:

Once your order has been shipped, you will receive an email confirmation with tracking information, allowing you to monitor your shipment’s progress.
International Shipping:

For international orders, please note that additional customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and vary by country.
Lost or Damaged Packages:

If your package is lost or damaged during shipping, please contact us immediately at sales@lablinksolutions.com. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Return Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns:

Returns are accepted within 30 days of the delivery date.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items:

Certain items are non-returnable, including custom synthesis products, opened chemicals, and perishable goods. If you have questions about the return eligibility of a specific item, please contact us.
Return Process:

Contact Us:

Email us at sales@lablinksolutions.com with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number.
Prepare Your Package: Repackage the item securely and include the original packing slip and RMA number.
Ship the Package: Send the package to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to our error.
Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved returns will be processed within 7-10 business days, and a credit will be applied to your original method of payment.
Exchanges:

If you need to exchange an item, please contact us at sales@lablinksolutions.com. We will guide you through the exchange process.
Contact Us:
For any questions regarding our shipping or return policies, please reach out to our customer service team:

Email: sales@lablinksolutions.com

We are here to ensure your shopping experience with Lablink Solutions is seamless and satisfactory. Thank you for choosing us for your research chemical needs.